Shipping & Returns

Where we deliver

We deliver smart-home devices across Egypt.

Delivery time and cost

Free delivery on orders of EGP 3,000 or more. For orders below EGP 3,000 the delivery fee is: Cairo EGP 120, Alexandria and Lower Egypt (the Delta) EGP 150, Upper Egypt EGP 160. We confirm the fee for your address with you on WhatsApp when we confirm your order. Delivery within Cairo takes 1–2 days; for other areas we confirm the delivery time on WhatsApp. Product prices on the site are in Egyptian pounds (EGP).

Payment

You can pay by InstaPay or Vodafone Cash transfer, or in cash when you receive your order. After you place your order we send you the InstaPay or Vodafone Cash details on WhatsApp, and we confirm your order when you send us the transfer receipt. This website does not process payments, and we do not take card payments.

Office pickup

Our office is in Nasr City, Cairo. Office pickup is available: choose pickup at checkout and we will confirm the exact address and a time with you on WhatsApp. There is no delivery fee for pickup.

Damaged or incorrect items

If your order arrives damaged or is not what you ordered, contact us on WhatsApp as soon as you receive it, with photos of the item and packaging, and we will work with you to resolve it.

Warranty and returns

You can return an unused device in its original packaging within 14 days of receiving it. Contact us on WhatsApp first and we will arrange it. Warranty varies by product, so please confirm the applicable coverage with us before ordering. If a device is faulty, contact us and we will guide you through the process.

Contact

WhatsApp: +20 155 888 8367
Email: info@nour-technology.com
Our office is located in Nasr City, Cairo.
Working hours: Saturday–Thursday, 9:00 AM – 5:00 PM (Cairo time). Closed on Friday.